Return Policy、

For any defective products, please send an email to services_yixuanwatch@163.com. for better suggestions. If your item meets one of the following conditions, please contact us immediately after receiving it.

We will refund or reprint your order free of charge in the following cases:

– The product itself is defective

– Design error: There is a design error compared to the information provided on our website

– The following information about the product does not match the order: type, size

——-

What should you do?

Any refund request needs to be reported to us within 14 days of receiving the item. Please provide the following information to our support email: services_yixuanwatch@163.com

Your order/invoice ID
If you received the wrong item/damaged item, please send us a photo of the item you received.
Once we have completed the evaluation, the refund request will be processed within 1-3 working days. If our team approves the request, the refund is expected to arrive within 2-3 working days days.

Returns

If the item you received is wrong or defective, you do not need to return it to us. In this case, we always agree to refund you. Expected delivery within 2-3 business days.

Please note: We do not offer refunds, reprints or returns in the following cases:

Your order was not delivered due to factors within your control (i.e. wrong delivery address provided, not home to receive delivery, not picking up package as requested); and
Your order was not shipped due to special circumstances beyond our store's control (i.e. not clearing customs in your country, delays due to natural disasters, showing "delivered" in tracking system, sent to your email but lost).

This item is as described

Cancellation (if applicable)

After purchase, customers can request a cancellation within 24 hours.

Please note that cancellations will be subject to administrative, processing and transaction fees (10% of the total order value).

After this date, the product will begin production and we will not be able to provide further support.

Refunds:

For Paypal accounts: 48 hours.

For credit card accounts: 10-14 business days.

The exact time depends on your card issuing bank.

Exchanges:

In-stock items: 1-5 business days.
Out of stock items: 5-9 business days.

Compensation (credits or coupons):

1-2 business days.

Repair:

7-14 business days.

Communication

We do not offer size exchanges/returns unless the item is the wrong size due to our fault. For other reasons, such as printing issues, we will resolve it for you. Please contact us first and we will guide you through the steps. Please do not return your purchase to us unless we authorize you to do so.

Delayed or missing refund (if applicable)

If you have not received your refund:

– First check your bank account again.

– Then contact your credit card company, your refund may take some time to be official posted.

– Third, contact your bank. Refunds usually take some processing time.

– Finally, if you have done all of the above and still have not received your refund, please contact us at services_yixuanwatch@163.com